Improving Quality with Continuous Improvement


Continuous improvement, or kaizen, is an approach for making many small improvements in business performance. It is usually used after lean improvements have been made to make larger changes to the process. For continuous improvement to be successful it needs to become a ‘way of life’ and practiced at the place of work. This requires team managers to drive a continual improvement approach.

This workshop explains how continuous improvement can solve problems and improve quality. It provides a practical approach for implementing improvements using the successful Toyota Improvement Kata methodology.

Who is it for?

Managers that have responsibility for operational and service improvement within their teams or departments, including;

  • Operations Directors/General Managers
  • Customer Service Managers
  • Team Leaders

What are the Benefits?

By the end of the course you will be able to;

  • Implement rapid improvements using the improvement kata methodology
  • Reduce problems through root cause solutions
  • Involve team members in process improvement

Course Content

  • Understanding the service and product quality mix.
  • Defining customer service expectations
  • Translating service expectations into operational objectives to communicate with the team members;
  • Continuous Improvement and Kaizen philosophy
  • Overview of Toyota Improvement Kata for achieving continuous improvement
  • Developing a thorough understanding of the current condition
  • Establishing the target condition
  • Root Cause problem resolution for obstacles to target condition
  • Rapid PDCA cycles towards the Target Condition
  • Communicating progress with a storyboard


  • 2 * ½ day workshops with hand-outs, including tutorial support during application of learning outcomes;
  • Optional Chartered Management Institute Level 5 accreditation credits;
    • Work based assignment guidance to evidence application of the learning outcomes
    • Tutorial support to discuss and provide guidance during the work based assignment.